Residential Customer Testimonials

I want to thank you and both teams that worked the Rock Creek (Providence) model this week. Both crews were some of the best I’ve worked with – and were beyond efficient. And personally, thank you for staffing both days so that I wouldn’t have a problem getting home in “Maryland traffic” to pick up my daughter!  I was honestly a little worried about it earlier this week (especially with my husband being out of town) but there was zero stress from this move.

Lindsay Y.

I want to thank you Bridget for coming to check up on me during moving day.  It was very thoughtful to take the time out of your appointments for the day.

I want you to know that the "CREW" that you sent to move me from Triangle to Woodbridge, VA was top notch and just plain wonderful.  Miriam arrived first and quickly packed up and showed me the charges before she left.

The men came in and introduced themselves to me and let me show them what they would be taking.  They were really understanding if I was picky about something and assured me they would do it and I believe they did.  They were hardworking carrying 2 or 3 boxes at a time depending on size and I never saw them take a break except for lunch.  They asked questions if not sure and very polite when they did.  If I asked them a question they respectfully answered.  In unpacking, after they placed furniture, if I asked to move it they did without any complaint.  Before they left, they asked if there was something else that I needed.

The gentleman that did the paperwork carefully explained to me what I was signing.  Since I was giving a check that was written to "CASH", he saw I was leery and gave an explanation and showed me where I could read about it.  I figured he was with the company long enough that I didn't have to worry about it.  One gentlemen cleaned a glass cover to my desk as it was hard to reach.  They switched my bedroom items till I was happy.

All in all, these men were just awesome for their time with my moving.  I would recommend this crew to anyone and I will do so with your Company as well.

Barbara J.

It was our extreme pleasure to do business with your company. In today’s world, you don’t often find the kind of personally and efficient service that we received from every one of your employees, who worked on our move. Every date, line and price quoted to us was met without exception.

Your employees are to be commended for their commitment to giving the best possible service with a personal touch. They are truly the greatest asset of your company.

From the beginning when our consultant showed up to provide an estimate and get the ball rolling, we were highly impressed with the professionalism of your employees. Afterward, the consultant stayed in constant contact while walking us through each step in the process.

Next, our packers were patient and thorough in packing all of our items and such a delight to have in our home for two days. The day of the move was extremely hot but the crew worked diligently and tirelessly to load everything and leave the house empty two hours before the walk through. On this day, our consultant stopped by to ensure that everything was to our satisfaction.

Upon our arrival in Asheville, the crew again arrived exactly at the appointed hour and unloaded the truck in record time. They took great care with all our possessions moving in without a scratch on any wall.

We have repeatedly thanked our natural friend, Bill B., for his recommendation of your company. Should we require a moving company in the future, we surely will utilize your company again. Also, we will highly recommend your service to all of our friends.

Please pass our sincere appreciation to each of your employees for a job well done.

Fred and Kay C.

We have just completed our office move and had the opportunity to work with James McDonnell and Tom Novack.

As is expected with any move, it is always a very stressful time as well as logistical and detail intensive. James' planning and taking into consideration every level of detail was spot on.  I am happy to say that he correctly projected that the move could be done within the short time frame. Other movers claimed it was impossible.

The move was as we had hoped it would be - on time, organized, thorough and efficient. Tom was just wonderful at supervising a very efficient and professional group of movers and ensuring that all items were packed and delivered safely without any damage.  We really appreciated his hands-on approached and availability to find solutions when needed. And he finished the entire move within the time frame projected!

We also appreciated the next day post-delivery visit by Tom and James to ensure that all items were in their rightful place.  You have a great team - we would work with this group again.

Diane W.

IT WENT GREAT!  I obtained packing and moving estimates from four companies before making a decision.  It was difficult because I had never moved so much stuff across the country.   I selected Interstate Moving and Storage based on their estimate and the comprehensive services offered.  They even took care of obtaining parking permits since we lived on a busy street.  INTERSTATE is a TERRIFIC COMPANY with outstanding employees.  Virtually everything made it to Colorado in excellent condition, including a number of delicate (and quite valuable) sculptures, fine Waterford crystal, silver, jewelry, marble topped antique side board and two wash stands, rugs, lamps, dishes, paintings and carved wall hangings, everything!  Nothing was broken. The packers (led by Porsche) were the very best.  They worked hard all day, and were very respectful and patient.  Porsche packed liked she was packing for the Queen of England.  Nobody could have done it better.  I had about a dozen pieces of original artwork, ultra fragile sculptures and they all made it in PERFECT condition!  Absolutely perfect.  Not a single little finger broken.  She carefully floated each one in bubble wrap and popcorn in individual oversized boxes. 

On DAY TWO, the heavy movers arrived to move the furniture and the dozens of boxes packed the day before.   I was impressed with their energy, physical strength and outgoing personalities.  In addition, I was impressed with their ability to solve problems.   Fox example, there was a very large desk upstairs that had to be disassembled and moved over an outdoor railing as there was no way it would go down the stairs.  The movers removed the screens and doors where necessary and put it all back just the way they found it.  

In addition, their office staff was excellent.  The woman who provided the estimate (Kim Woods) for Interstate had a friendly, outgoing personality and was willing to negotiate in good faith.  She even dropped off used boxes ahead of time so I could start packing, and she showed up on moving day to make sure everything was going as it should.   
The representatives Interstate were honest, patient, competitive, and persistent, but never pushy.   Incidentally, the owners of Interstate are also donors to the Salvation Army, one of my favorite charities, something I found out quite by accident, but it did help me make the decision between the last two very competitive bids. 

When our furniture and personal effects arrived in Colorado the movers on this end were excellent, too.  All of the boxes and other items were carefully numbered so that we knew everything arrived here.  They covered the floors and banisters with cardboard and packing blankets to make sure nothing was scratched.  They were happy and hard working and they got it all in in only about 6 hours.  They never stopped until it was done. And they put everything together and moved it to the positions I requested.

Overall, they are an A+ moving company and I highly recommend them.  They did what they said they would on exactly the days they said they would do it.  I know there are cheaper companies out there, but if you want a professional move, and peace of mind that your things will be treated with the utmost care, this is the company you want to hire.  They are definitely worth it.

Angie W.

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