Government Employee Services: Interstate Ranks in Top 10 for GSA Quality Scores

We’re proud to share that both Interstate International and Interstate Van Lines rank in the top 10 among all domestic household goods movers in the U.S. General Services Administration’s 2025-2026 Customer Satisfaction Index. Out of nearly 90 ranked providers nationwide, Interstate International placed #6 and Interstate Van Lines placed #8. Interstate International also ranks among the top performers for international relocations.

This continues a pattern of sustained excellence. In previous years, Interstate has earned the #1 spot in customer satisfaction among all GSA CHAMP movers in both domestic and international categories. Year after year, we consistently perform at the top tier, not as a one-time achievement, but as a reflection of how we operate every day.

What Are GSA Quality Scores?

The General Services Administration runs the Centralized Household Goods Traffic Management Program, known as CHAMP, which handles over 20,000 federal employee relocations annually. To ensure quality across this program, GSA developed a rigorous scoring system called the Customer Satisfaction Index.

Here’s how it works: after every move, GSA sends surveys to both the relocating employee and the government agency. These surveys cover seven key service areas, and respondents rate each on a scale of 1 to 5. GSA then calculates a composite CSI score where 100 represents average performance across all providers. Scores above 100 indicate better-than-average service.

What makes this meaningful is the consistency and independence of the measurement. GSA manages the entire survey and scoring process. Every move counts. Every survey is factored in. There’s no cherry-picking good reviews or hiding bad ones. The methodology is the same for all providers, which means the scores offer a true apples-to-apples comparison.

For the 2025-2026 cycle, Interstate International scored 105.77 and Interstate Van Lines scored 104.58, both well above the industry average.

What the Scores Actually Measure

The GSA surveys evaluate the service factors that matter most to relocating employees and the agencies that support them:

• On-time pickup and delivery
• Quality of packing and careful handling
• Safe and secure transport
• Clear communication throughout the move
• Responsiveness to questions and concerns
• Professionalism of crews
• Condition of belongings at delivery

These aren’t abstract metrics. They’re the specific touchpoints that determine whether someone’s relocation experience is smooth or stressful. When we score well on these measures, it means real employees had positive experiences with real Interstate teams handling their most valued possessions.

How We Achieve These Results

Our consistent performance in GSA rankings reflects deliberate investment in quality at every level of our organization.

Rigorous training. Every full-time Interstate mover receives a minimum of 80 hours of hands-on instruction before their first move. Our packers receive 40 hours. Training covers proper handling techniques, communication, customer service, and the specific requirements of government relocations, including GSA’s Household Goods Tender of Service standards. We were the first mover in the Greater D.C. region to open a fully-furnished, on-site training facility, Top Hat University, back in the mid-1970s, and that commitment to professional development continues today.

ISO 9001:2015 certification. Our quality management systems are audited by independent third parties to verify we’re doing what we say we’re doing. This creates accountability beyond internal metrics. During a recent ISO audit, our government move management program was specifically identified as a best practice, a recognition that no other department within our organization has received.

FIDI-FAIM certification. For international relocations, we hold the FIDI Accredited International Mover certification, recognized as the industry’s gold standard. This requires biannual audits by Ernst & Young covering financial records, training logs, claims history, sustainability programs, and operational systems.

Single point of contact. Every relocating employee and client works with a dedicated move coordinator from start to finish. This accountability model ensures clear communication, faster problem resolution, and consistent service throughout the relocation process.

Network quality management. Many relocations involve coordinating multiple carriers and service partners. Our move management approach applies the same quality standards across our entire network. The GSA scores reflect not just moves handled by our own trucks, but our ability to maintain quality when managing complex, multi-carrier relocations.

More Than 80 Years of Moving What Matters

Interstate was founded in 1943 with one truck, a dolly, a few furniture pads, and a commitment to quality service. Three generations later, we’ve grown into a family of over 300 dedicated professionals with 6.5 million square feet of logistics infrastructure across strategic locations in Springfield, Dulles, and Landover.

Through eight decades, we’ve maintained the values our founder established: courtesy, respect, integrity, professionalism, and delivering real value to our clients. Our consistent performance in GSA quality rankings is one more proof point that those values translate into measurable results.

We serve government agencies, corporate enterprises, and residential clients with the same commitment to excellence. Whether you’re relocating a single employee or managing a complex multi-site mobility program, Interstate brings the experience, systems, and proven track record to get it done right.

See the Difference Quality Makes

Our GSA scores tell part of the story. The full picture emerges when you experience what it’s like to work with a relocation partner who genuinely prioritizes quality in everything we do.

We’d welcome the opportunity to discuss how Interstate can support your government or corporate relocation program. Contact us to learn more about our services and see why organizations across the public and private sectors trust Interstate with their most important moves.