Interstate International Is #1 in Customer Satisfaction Among GSA CHAMP Household Goods Movers

10/01/20

SPRINGFIELD, Va.–(BUSINESS WIRE)–Interstate International, Inc. (INIC), a leading provider of global moving and relocation services and solutions, today announced that it has earned the top Customer Satisfaction Index (CSI) scores among domestic and international household goods movers for the U.S. General Services Administration’s (GSA) Centralized Household Goods Traffic Management Program (CHAMP) for deliveries in 2019. Interstate International is part of the Interstate Family of Companies, which proudly serves the federal civilian, national intelligence and U.S. defense agencies, as well as emerging growth and traditional commercial enterprises.

The GSA’s CHAMP ranks its 86 domestic and 90 international household goods movers using a Customer Satisfaction Index (CSI) score. The CSI is a performance metric based upon the relocating employee’s and government agency’s satisfaction, and it measures individual performance against the average level of customer satisfaction across all companies participating in CHAMP.

“Our recognition as the top-ranked provider of quality moving and move management services to the Federal Government is reflective of the tremendous work of our entire team in 2019. We know relocating employees and their government agency employers value on-time pickup and delivery, quality packing, safe and secure transport, clear communication and a high level of responsiveness,” stated Bud Morrissette, Interstate’s CEO & Group President. “Every member of our team – from our move managers to our movers, packers, drivers and customer service reps – is dedicated to exceeding the needs of transferees and their employers, and delivering a smooth and efficient transition to a new work location,” Morrissette concluded.

Central to Interstate’s ability to deliver a top-quality relocation experience are the following:

  • Single Point of Contact – Interstate’s single point of contact service delivery model – both to the relocating employee and government agency client – leads to superior outcomes in responsiveness and accountability.
  • Quality Assurance – Interstate is ISO 9001:2015 certified, and its Government Move Management team recently earned a Best Practice finding in a 2020 ISO audit of our leadership, documentation and system maturity.
  • Global Supply Chain – As a FIDI-FAIM certified member, Interstate works with suppliers who follow the same high standards, leading to better control of the relocation experience.

Interstate International earned domestic and international CSI scores of 115.20 and 111.74, respectfully, placing it in the #1 position among all household goods movers in the GSA’s CHAMP for 2020-21.

ABOUT CHAMP

GSA’s Centralized Household Goods Traffic Management Program (CHAMP) assists federal civilian agencies in arranging for the transportation of household goods for eligible employees from one official duty station to another, both domestically and internationally. CHAMP supports more than 20,000 relocations annually. View the complete list of 2020-2021 CSI Scores on the GSA website.

ABOUT INTERSTATE

The Interstate Family of Companies encompasses a worldwide group of moving, relocation and logistics services and solution providers, serving federal, state and local government agencies, corporate enterprises and residential clients for over 75 years. With corporate headquarters in Springfield, Virginia, U.S.A., Interstate is a $100 million enterprise supporting the management, transportation and handling of more than $1 billion in customer-valued goods and property annually.

To learn more about Interstate, visit our website at moveinterstate.com.

Contacts

Duane Bailey
Interstate Moving | Relocation | Logistics
Duane.Bailey@invan.com
703.226.3220