Interstate Achieves Top Customer Satisfaction Scores with U.S. General Services Administration

FOR IMMEDIATE RELEASE

Springfield, VA – (BusinessWire) —  Interstate International, Inc. (INIC) and Interstate Van Lines, Inc. (INVA), both leading providers of global moving, relocation and logistics services, today announced that they have been ranked in the top 2% of household goods movers by the U.S. General Services Administration (GSA). Both companies are part of the Interstate Family of Companies, which serve the federal civilian, national intelligence and U.S. defense agencies, as well as emerging growth and enterprise commercial entities. 

The GSA’s Centralized Household Goods Traffic Management Program (CHAMP) ranks its approximately 86 U.S. service providers using a Customer Satisfaction Index (CSI) score. The CSI is a performance metric based upon the relocating employee’s and government agency’s satisfaction, and it measures individual performance against the average level of customer satisfaction across all companies participating in CHAMP. 

“Our recognition as a top provider of moving and employee relocation services to the Federal Government is a testament to the entire Interstate team.  The passion they display daily for our government sector customers, supporting them throughout their entire moving experience, reaffirms our commitment to delivering an exceptional relocation experience,” stated Bud Morrissette, Interstate’s CEO & Group President.  “We thank our government customers for all they do, and look forward to being of continued service to them,” Morrissette concluded.

Interstate International and Interstate Van Lines scored 114.90 and 112.74, respectfully, placing them both in the Top 5 nationally, at #2 and #4, and the #1 and #3 positions for companies based in the Washington, D.C. and mid-Atlantic areas.

ABOUT CHAMP

GSA’s Centralized Household Goods Traffic Management Program (CHAMP) assists Federal Civilian, Department of State and Intelligence Community agencies when they are relocating employees from one official duty station to another, both domestically and internationally. CHAMP supports more than 20,000 relocations annually. View the complete list of 2019 CSI Scores on the GSA website.

ABOUT INTERSTATE 


The Interstate Family of Companies encompasses a worldwide group of moving & storage, relocation management, supply chain logistics and real estate solutions serving government, corporate and residential clients. The company maintains its headquarters in Springfield, Virginia, working with a global alliance of 1,500 service partners incorporating 17,500 professional associates in 112 countries across six continents. On an annual basis, it is entrusted with the care and oversight of more than $1 billion in customer-valued goods and property. Interstate holds key industry certifications, including ISO 9001:2015, the FIDI FAIMPlus designation, IOMI certification, and is an 11-time recipient of the NDTA Award for Quality Service. 

To learn more about Interstate, visit our website at moveinterstate.com.

Media Contact

Duane Bailey
Senior Director, Marketing & Business Development
Interstate Service Group, Inc.
(p) 800.745.6683, Ext. 3220
(d) 703.226.3220
Media@invan.com

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