Residential Customer Testimonials

Overall, this was the best moving experience out of the 13 moves I've made over the last 25 years.  Everyone I dealt with at the company was responsive and professional.

I initially contacted a moving consultant with the company (Kim W.) to discuss using their Clutter Buster program to store furniture and household goods before the house was put on the market and then storing the remaining furniture while we went house hunting at our new location.  Kim created a detailed estimate on the cost to store the items and also how they would handle specialty items that required special treatment.  The two packing teams the company sent were top notch.  Both sets of packing teams were impressive.  They were efficient and treated our belongings with care as were the loaders who came behind the packers to crate our belongs to put into storage.  The loaders consulted with us on items needing to be crated after they had wrapped them to ensure nothing got damaged.  While this added to the overall cost, we appreciated their input and concern to ensure none of our items got damaged during storage and then shipment.

When we were ready to move our household goods to their new destination, I contacted my moving consultant to arrange their shipment.  The whole process was easy.  My assigned moving managers (Ebony and Jewell) stayed in contact with me throughout the process, checking in with me multiple times to see how the packing and loading were going.  The mover (James G.) from Interstate also stayed in touch with me while he was on the road to my destination.  The crew he hired to help him unload the furniture (Anthony W. and Jay J.) were regulars on his stops to the San Antonio area and they worked great as a team to unload our furniture.  They treated our belongs and house with respect and professionalism.

Interstate Movers in my opinion, is a top-notch organization.  The fact that the lead packers and movers we dealt with have been with the company for a very long time speaks to their ability to retain experienced employees who know how to get the job done superbly and efficiently.  The process they've set up to consult with the client at every step helps to make the process less painful.  This was a fairly expensive move, but the adage that you get what you pay for rings true in this case.  We wholeheartedly recommend this company.

Christina D.

Overall, I would have to say this was about the best move experience we've ever had!

We used Interstate to move us from South Run to Roseland last weekend and I wanted to let you know that the moving team represented Interstate well! They were amazing, and I wanted to adopt them all - what a good team you have. They worked well together and made it a seamless move.  Special kudos to Hector B. for his friendly manner and problem-solving skills. He really impressed me and I noticed that the guys looked to him a lot for guidance. On day 2, Arnold R. stepped up in the personality area - guess he was shy on Day 1, and he was very proactive and helpful, and overall just a delight to be around.  Mr. L was also amazing. Always quick with a smile, courteous, polite, very professional, hard-working and jumped at every request - very anxious to please the customer.  Juan P. helped me solve a couple of problems as well. Rigo, quiet and diligent, kept the move flowing and was there to answer questions and address concerns.  Marvin also stood out - would run over to me when he saw me trying to move or lift something heavy (actually, Mr. L and Arnold did the same). Such gentleman! 

Keep up the good work - I'm happy to be a reference any time!

Denise K.

It was our extreme pleasure to do business with your company. In today’s world, you don’t often find the kind of personally and efficient service that we received from every one of your employees, who worked on our move. Every date, line and price quoted to us was met without exception.

Your employees are to be commended for their commitment to giving the best possible service with a personal touch. They are truly the greatest asset of your company.

From the beginning when our consultant showed up to provide an estimate and get the ball rolling, we were highly impressed with the professionalism of your employees. Afterward, the consultant stayed in constant contact while walking us through each step in the process.

Next, our packers were patient and thorough in packing all of our items and such a delight to have in our home for two days. The day of the move was extremely hot but the crew worked diligently and tirelessly to load everything and leave the house empty two hours before the walk through. On this day, our consultant stopped by to ensure that everything was to our satisfaction.

Upon our arrival in Asheville, the crew again arrived exactly at the appointed hour and unloaded the truck in record time. They took great care with all our possessions moving in without a scratch on any wall.

We have repeatedly thanked our natural friend, Bill B., for his recommendation of your company. Should we require a moving company in the future, we surely will utilize your company again. Also, we will highly recommend your service to all of our friends.

Please pass our sincere appreciation to each of your employees for a job well done.

Fred and Kay C.

Firstly, allow me to apologize for the delay in sending this note. I know that it is way overdue, but you can imagine how busy we have been trying to put our house in Virginia on the market.

Ever since our days in the Foreign Service we have had many moving companies relocating our personal effects throughout Europe. We never had any problems and were always very satisfied with the results, but I must tell you that Interstate is by far the very best. What a wonderful experience we have had with you and the company you represent. Since the moment that we met you, Ebony, your professionalism is impeccable, and then you arranged our meeting with Joe to come to our house for the estimate. When we met you, Joe my husband and I had no doubt in our minds that we would go with Interstate. Joe, you are such a wonderful person and you and Ebony made sure to be in contact with us since the very beginning all the step of the way. You both portrait such professionalism, gracious and pleasant disposition, professional demeanor, and willingness to help us make this experience a very happy one and, above all, stress free for us. We congratulate Interstate for employing people of your caliber, and we can say with certainty that the success of your company is in your hands. Thank you again to both of you for everything you have done for us.

But I cannot close this note without saying something about everyone else. Pat and her team of packers were absolutely delightful to have in our house. They are experienced and knowledgeable, and very hard working people. My husband and I were highly impressed by their expertise, dedication to their work, and deep sense of responsibility. They also represent Interstate with high standards. And last, but certainly not least, our wonderful driver, David. He stayed in contact with us all the step of the way and he brought to our house in Virginia as well as in Orlando a wonderful team of people. Please convey our thanks and appreciation to all of them. In a nutshell, all of you at Interstate have made this move for us to be a wonderful experience!

We will recommend Interstate to friends and family. You guys are the very best.

My husband joins me in wishing both of you and everybody else at Intestate our very best wishes for the successful continuation of your work.

Olga S.

Driver and crew were told that my wife had very recently passed away, and that I was alone to take on the complete move-in.

Their courtesy and sensitivity were superb. I greatly appreciate the numerous instances where they went out of their way to help me with difficult aspects of the move-in. I couldn't be more appreciative. "Gold Stars" to all.

Rob W.

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