I was absolutely compelled by the prestigious level of service I received from Interstate. My liason with the company, Joe Dugo was a MONUMENTAL help. Being my first time moving on my own, Joe answered every question and addressed every concern, no matter how trivial. My relocation team arrived at my moving site 30 minutes early and had me out of my old house and gracefully into my new one in a mere 4.5 hours (I timed them). My relocation team were as quick as they were carefully and very professional. I would highly recommend Interstate to anyone moving, especially those similar to myself who have busy schedules and find the issues of moving stressful. Thank you so much for your immaculate services, and for sending me YOUR BEST team. (If they get any better than that, you could name your price). Thanks again for you excellent services.
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Residential Customer Testimonials
First, let me say I was a little shocked to learn that there was over 11,000 pounds of stuff on this move! Five and a half tons of a lifetime! Needless to say, I was also taken back at the cost, but considering the effort involved, I was hoping everything was featherweight.
I want to thank you Kim for your effort in trying to do what you could to lower the price. Given our situation, it was much appreciated despite the increase in cost resulting from the increase in weight. You were very professional and helpful.
And I wish to thank Ebony for following up on both the confirmation and after the move. I also appreciated your efforts.
But, the heart and soul of this move belongs to the crew... they were absolutely courteous, efficient and very professional. They worked as a team and worked very hard both on the pick up of the household and unloading at our new location. They were very friendly and easy to work with during this move and each of them deserves very high praise for a job very well done.
The only mishap was an heirloom piece of wicker (a chair) that belonged to my wife's mother. There was a hole caused by something that pierced the wicker on the back of the chair. My wife treasured this piece and she was disappointed that it happened. We have not heard anything as yet from Interstate.
Overall, however, given this is the first time we've had to use a moving company, I would certainly recommend Interstate to anyone who has a need to move. I sincerely feel that the crew is most deserving of your company's recognition for their efforts. I know they were just doing their job, but they are the true ambassadors for Interstate and represented the company in the highest regard.
My customer service point of contact stayed in contact with me throughout the process from beginning to end. I had her direct extension and never had a problem contacting her or getting a response. Not only was she always in constant communication with me, she was always upbeat and very friendly. This process is extremely stressful especially when I had never done it before and calling my point of contact was never the dreadful part. Last week I was able to obtain some of my items. I could not remember what was in what box (since I moved in the beginning of March) and I was having a hard time deciding what to retrieve. Without hesitation suggested, the crew opened the boxes that I suspected I may need and re-taped them if I did not want them. I was able to take only what was necessary in a fast and efficient manner.
Overall, I would have to say this was about the best move experience we've ever had!
We used Interstate to move us from South Run to Roseland last weekend and I wanted to let you know that the moving team represented Interstate well! They were amazing, and I wanted to adopt them all - what a good team you have. They worked well together and made it a seamless move. Special kudos to Hector B. for his friendly manner and problem-solving skills. He really impressed me and I noticed that the guys looked to him a lot for guidance. On day 2, Arnold R. stepped up in the personality area - guess he was shy on Day 1, and he was very proactive and helpful, and overall just a delight to be around. Mr. L was also amazing. Always quick with a smile, courteous, polite, very professional, hard-working and jumped at every request - very anxious to please the customer. Juan P. helped me solve a couple of problems as well. Rigo, quiet and diligent, kept the move flowing and was there to answer questions and address concerns. Marvin also stood out - would run over to me when he saw me trying to move or lift something heavy (actually, Mr. L and Arnold did the same). Such gentleman!
Keep up the good work - I'm happy to be a reference any time!
I want to thank you for the fine job the Interstate team did with our recent ‘partial’ move. Having lived in the same house for 22 years, we did not look forward to the moving process, even for a partial move.
Our consultant was the consummate professional, showing up as scheduled, making sound recommendations about storage and scheduling, returning calls promptly and assisting with the complications of a ‘partial’ move. I particularly appreciate his strong recommendation that we not schedule delivery for the day of the settlement.
On loading day (of course) it snowed! Not much, not a blizzard, but nevertheless, snow. The loading team still arrived on time. I had done a little bit of shoveling myself, but they pitched in and did a much more thorough job than I had done. They were very careful to load all the pieces I wanted to take and equally as careful not to load pieces I didn’t want to take. Everything was wrapped carefully with maximum protection. The team of Mike, Mac and Rob were polite, helpful, flexible, professional and they were communicators.
On delivery day, they arrived about the time one consultant had indicated and our crew was quick, efficient, helpful and flexible. They were so pleasant throughout the process, even when you have the ‘the chair didn’t work where I told you to put it, so would you please move it to this room?’ We are grateful to both of them.
We will certainly be contacting you when we are ready for the next phase of our move. I’m not even confident they can handle my treasured piano!
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