Residential Customer Testimonials

As a military family we have encountered nine moves within the US and overseas.   After interviewing several friends who used Interstate Van Lines within the last several years, there was no doubt in our minds that this was the company we would choose to move us.  Also, the reviews on the internet were nothing but outstanding.

Bridget Martz, our Moving Consultant was one of the most highly knowledgeable and personable consultants we have had for any move.  As a result of her expertise, our move to NC was completely stress free. Bridget went above and beyond to always remain in constant contact, while keeping us informed of every detail.  She delivered boxes to our house on several occasions to assist in our prepacking.   She is exceptionally competent in her duties.

Packing day arrived and we were completely prepared for our move as a result of Bridget’s outstanding work.  The packing team (Regina, Nicole, Andrea) quickly demonstrated a high degree of skill and extreme care in wrapping and packing our house hold goods.  The ladies maintained a high standard of work ethics beyond any we have encountered on any move.  We would like to share our high praise to each of the members of the team.  We owe them a tremendous thank you for a job well done and to the highest standards possible.

Day Two/Three the Interstate truck arrived and the loading team (Mo, Chris, Daron, Marius, Jonathan) immediately put us at ease with their competence and high degree of skill in packing and loading the truck.  Each item was carefully wrapped and padded as if the item belonged to them.  We were thrilled that each item was wrapped inside our house before transporting it to the moving truck.  Above all, the team was very proficient and maintained a high degree of professionalism at all times.  They were extremely courteous and maintained a smile at all times even through the rain while loading the truck.  The team demonstrated years of training and a high degree of skill while preforming their duties in our home.  This was completely evident while crating our most treasured oil painting.  We extend our highest compliments to the team for a job performed extremely well and with the highest level of expertise.

We owe a high gratitude to Ebony Larijani who kept us informed on our move schedule through numerous phone calls.  A huge thanks to her for her outstanding service.

The Interstate mission statement is completely accurate.  You provided us with a relocation experience of the highest caliber.  The Countdown Stress-Less Calendar was very handy for us to gage our timelines.  You exceeded our expectations for a flawless move.  We will highly recommend Interstate Van Lines to any family member or friend.

We extend to the entire staff our gratitude and a tremendous thank you for an outstanding move/storage.

Chris and Cecelia S.

Overall, this was the best moving experience out of the 13 moves I've made over the last 25 years.  Everyone I dealt with at the company was responsive and professional.

I initially contacted a moving consultant with the company (Kim W.) to discuss using their Clutter Buster program to store furniture and household goods before the house was put on the market and then storing the remaining furniture while we went house hunting at our new location.  Kim created a detailed estimate on the cost to store the items and also how they would handle specialty items that required special treatment.  The two packing teams the company sent were top notch.  Both sets of packing teams were impressive.  They were efficient and treated our belongings with care as were the loaders who came behind the packers to crate our belongs to put into storage.  The loaders consulted with us on items needing to be crated after they had wrapped them to ensure nothing got damaged.  While this added to the overall cost, we appreciated their input and concern to ensure none of our items got damaged during storage and then shipment.

When we were ready to move our household goods to their new destination, I contacted my moving consultant to arrange their shipment.  The whole process was easy.  My assigned moving managers (Ebony and Jewell) stayed in contact with me throughout the process, checking in with me multiple times to see how the packing and loading were going.  The mover (James G.) from Interstate also stayed in touch with me while he was on the road to my destination.  The crew he hired to help him unload the furniture (Anthony W. and Jay J.) were regulars on his stops to the San Antonio area and they worked great as a team to unload our furniture.  They treated our belongs and house with respect and professionalism.

Interstate Movers in my opinion, is a top-notch organization.  The fact that the lead packers and movers we dealt with have been with the company for a very long time speaks to their ability to retain experienced employees who know how to get the job done superbly and efficiently.  The process they've set up to consult with the client at every step helps to make the process less painful.  This was a fairly expensive move, but the adage that you get what you pay for rings true in this case.  We wholeheartedly recommend this company.

Christina D.

I have had the pleasure of receiving support from your organization in a very large move from Japan to Germany. It has been absolutely wonderful working with Relocation Counselor Tram Brown. She has been absolutely knowledgeable about everything from the transition to travel arrangements. In the 20+ years that I have been traveling abroad I have never worked with someone so caring and professional. Any future moves my family and I make will always be through Interstate. Thank you so much for assigning such a terrific and caring professional to my family's move.

Irby A.

We have just completed our office move and had the opportunity to work with James McDonnell and Tom Novack.

As is expected with any move, it is always a very stressful time as well as logistical and detail intensive. James' planning and taking into consideration every level of detail was spot on.  I am happy to say that he correctly projected that the move could be done within the short time frame. Other movers claimed it was impossible.

The move was as we had hoped it would be - on time, organized, thorough and efficient. Tom was just wonderful at supervising a very efficient and professional group of movers and ensuring that all items were packed and delivered safely without any damage.  We really appreciated his hands-on approached and availability to find solutions when needed. And he finished the entire move within the time frame projected!

We also appreciated the next day post-delivery visit by Tom and James to ensure that all items were in their rightful place.  You have a great team - we would work with this group again.

Diane W.

My wife, Rebecca, and I were helping Michael and Kathy F. with their move over the past two days. I spent 27 years in the military where we moved every 2-3 years. I have never seen a better packing and moving crew in the U.S. or overseas. The packers were extremely efficient, friendly, and responsive to the home owners. The movers, Mike, Colin, Dobbs, and Will, were excellent. Mike and Colin interacted with the homeowners answering every question and clearly understood the home owners needs reducing their stress and putting them at ease.

The movers cleaned up after themselves and even vacuumed the carpets after they were finished. I have never seen that before. All-in-all, we were very impressed with your team of moving experts.

Keep up the outstanding work!

Randy and Rebecca C.

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